University of South Wales

Business


UGCS Publication Scheme

UGCS (University of Glamorgan Commercial Services) Ltd., is a wholly owned subsidiary of the University of Glamorgan and is therefore required to produce the following publication scheme:-

Who we are and what we do

The Commercial Services Office (CSO) manages the services offered to businesses by the University and acts as the gateway to the University for Business. CSO’s primary role is to focus on forming and developing links between the University with enterprise and the public sector (this sector remains our largest client base). This is undertaken via an experienced team of 25 who break down into three areas – Business Services (for training and consultancy), Knowledge Transfer and Finance. High quality service provision is at the heart of CSO’s work – to both its internal and external clients. This is monitored by our firm belief in and adherence to the revised ISO9001:2008 accreditation.

Commercial activities that operation through CSO include training, consultancy, innovation and technology/knowledge transfer. the training portfolio is diverse; it covers management development, project management, purchasing and supply and quality management. Further details can be viewed on our Glamorgan Business pages or on our Commercial website specifically designed with our external audience in mind.

Consultancy activity is wide ranging – clients include public sector organiations through to small SME’s. The Knowledge Transfer team engage with this same audience, developing long term working relationships for mutual advantage and strategic benefits.

CSO would welcome discussion of any ideas that you have for training courses, consultancy or knowledge transfer projects that could enable engagement with enterprise.

The head of the Commercial Services Office is Dr Alun Hughes

Location information
UGCS Ltd
8 Forest Grove
University of Glamorgan
Pontypridd
CF37 1DL

Tel: 01443 482482
Fax: 01443 485916

Staff Contact Details

UGCS Structure Chart

What we spend and how we spend it We make the following information available about what we spend and who we spend it:-

  • Financial Audit Reports
UGCS Accounts also feed into the University of Glamorgan accounts

Additional information: UGCS Purchase Ledger Officer, Karen Connally Telephone 01443 482482

  • Staff and Board Members Allowances and Expenses

  • What our priorities are and how we are doing
We make the following information available about what our priorities are and how we are doing through the main University reporting systems.

  • How we make decisions
Decision making processes and records of decisions.

UGCS Ltd., is ISO 9001:2000 accredited. ISO 9001 is the internationally recognised standard for Quality Management Systems (QMS). It provides UGCS with a framework and set of principles that ensure a common sense approach to the management of the business activities to consistently achieve customer satisfaction. UGCS Ltd., is currently working to the new ISO 9001:2008 standards.

It is our company policy that work produced for our customers always meets their specifications. The checks and reviews built into our procedures are designed to ensure that this is the case. The ISO general operating procedures for corrective and preventive action addresses:-

any formal, written client complaint or
any incident of work, which ahs been completed and passed all internal checks and verifications, which is found not to the agreed contract requirements or
when audits have revealed serious inadequacies in systems or procedures.
The University of Glamorgan complaints procedures also apply to UGCS Ltd., and are stated here

For requests for information, operation of the Publication scheme and complaints please write to:-

UGCS Ltd.,
University of Glamorgan
8 Forest Grove
Pontypridd
CF37 1DL
Email: ugcsenq@glam.ac.uk

or

Information Compliance Manager
University of Glamorgan
Pontypridd
CF37 1DL
Email: freedomofinformation@glam.ac.uk

* Policies and procedures for recruiting and employing staff * Records management and Personal data policies * Charging regimes and policies
  • Lists and Registers
We make the following lists and registers available:- * Information from our asset register is available from our Finance department * Information about our register of gifts and hospitality provided to senior personnel which is available in the University’s financial regulations * Registers of interests

  • The Services we offer
Information about the services we offer, including leaflets, guidance and newsletters The services that we offer are shown in the links below:- Business UGCS Ltd

If you are unable to locate the information that you are looking for above please contact us at:-

Email: ugcsenq@glam.ac.uk
Telephone: 01443 482482

Email: freedomofinformation@glam.ac.uk
Telephone: 01443 654118